Casumo Casino, operated by Casumo Services Limited (The Unicorn Centre, Triq Il-Uqija, Swieqi, SWQ 2335, Malta), is committed to protecting the privacy and personal data of all users who access our platform at https://casumo-casino-uk.com/. This Privacy Policy sets out how we collect, use, store, share and protect your personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By registering an account or using any part of the Casumo platform, you confirm that you have read and understood this policy. If you do not agree with any part of this policy, you should not access or use our services.
For any privacy-related queries, please contact our Data Protection Officer at [site_email].
1. Who We Are
Casumo Casino is operated by Casumo Services Limited, a company registered in Malta under registration number C-55144, with its registered office at The Unicorn Centre, Triq Il-Uqija, Swieqi, SWQ 2335, Malta. Casumo holds a licence issued by the UK Gambling Commission (Account No. 39265) and by the Malta Gaming Authority (Licence No. MGA/B2C/217/2012).
For the purposes of UK data protection law, Casumo Services Limited is the data controller responsible for your personal information.
2. Personal Data We Collect
2.1 Data Collected at Registration
When you open an account with Casumo Casino, we collect the following information as required by UK Gambling Commission regulations for age verification and identity confirmation:
- Full legal name
- Date of birth
- Residential address
- Email address
- Telephone number
- Chosen username and password
2.2 Data Collected During Use of the Platform
While you use Casumo services, we may collect:
- Games played, bet amounts and session outcomes
- Deposit and withdrawal history
- Bonus claims, wagering activity and promotion uptake
- Customer support interactions and correspondence
- Responsible gambling tool usage (e.g. deposit limits, self-exclusion requests)
- Communication preferences
2.3 Data Collected Automatically
When you access the Casumo platform, we automatically collect certain technical data:
- IP address and approximate geolocation
- Browser type and version
- Operating system and device type
- Screen resolution
- Referring website or link
- Pages visited, time spent and navigation behaviour
- Cookies and similar tracking technologies
2.4 Identity Verification Documents (KYC)
To comply with UKGC regulations and anti-money laundering (AML) obligations, we may request:
- Government-issued photographic identification (e.g. passport, driving licence)
- Proof of address (e.g. utility bill, bank statement dated within 3 months)
- Proof of payment method
- Source of funds documentation where required
3. How We Use Your Personal Data
3.1 Account Management and Regulatory Compliance
We process your data to:
- Verify your identity and confirm you meet the minimum age requirement of 18
- Open, manage and close your account in accordance with our Terms and Conditions
- Process deposits, withdrawals and related financial transactions
- Maintain accurate records as required by UKGC regulations
- Detect, investigate and prevent fraud, money laundering and other financial crime
- Enforce our Terms and Conditions and applicable legal obligations
Legal basis: Contractual necessity; legal obligation; legitimate interest (fraud prevention).
3.2 Service Operation and Improvement
We use aggregated and anonymised data to:
- Monitor and maintain platform performance and stability
- Identify and resolve technical issues
- Improve game selection, interface design and user experience
- Develop new features, products and services
Legal basis: Legitimate interest.
3.3 Responsible Gambling
We process gameplay and account data to fulfil our responsible gambling obligations, including:
- Identifying patterns of play that may indicate problem gambling
- Applying and monitoring deposit limits, session reminders and cooling-off periods
- Processing self-exclusion requests, including GAMSTOP registrations
- Complying with UKGC's Social Responsibility Code
Legal basis: Legal obligation; legitimate interest (player protection).
3.4 Marketing Communications
With your explicit consent, Casumo Casino may use your data to send:
- Promotional emails about bonuses, new games and special offers
- Personalised recommendations based on your activity on the platform
- SMS notifications relating to your account or current promotions
- Push notifications (for users of the Casumo mobile app)
You may withdraw consent for marketing communications at any time via your account settings or by clicking the unsubscribe link in any email we send. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
Legal basis: Consent.
4. Data Security
Casumo Casino employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure.
4.1 Technical Safeguards
- SSL/TLS encryption — all data transmitted between your device and our servers is encrypted in transit
- AES-256 encryption — sensitive stored data is encrypted at rest
- PCI DSS compliance — all payment card data is processed in accordance with the Payment Card Industry Data Security Standard
- Secure server infrastructure — physical and logical access controls protect our data centres
- Regular backups — data is backed up on a scheduled basis to prevent loss or corruption
4.2 Organisational Safeguards
- Role-based access controls restrict data access to authorised personnel only
- All data access is logged and subject to regular audit
- Staff handling personal data receive mandatory data protection training
- Third-party service providers are required to sign data processing agreements
- We conduct regular security assessments and penetration testing
5. Your Rights Under UK GDPR
As a data subject under UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data held by Casumo Casino:
| Right | Description |
|---|---|
| Right of Access | Request a copy of all personal data we hold about you (Subject Access Request). We will respond within 30 calendar days. |
| Right to Rectification | Request correction of inaccurate or incomplete data held in your account or records. |
| Right to Erasure | Request deletion of your personal data ('right to be forgotten'), subject to regulatory retention obligations. |
| Right to Restriction | Request that we limit the processing of your data to specific, defined purposes. |
| Right to Data Portability | Request your personal data in a structured, commonly used and machine-readable format. |
| Right to Object | Object to the processing of your data where we rely on legitimate interest as the legal basis. |
| Right to Withdraw Consent | Withdraw consent for marketing communications or non-essential data processing at any time. |
Please note: Certain data must be retained under UKGC licensing conditions and anti-money laundering regulations regardless of a deletion request. Where this applies, we will inform you of the data we are required to retain and the legal basis for doing so.
To exercise any of the above rights, please contact our Data Protection Officer at [site_email]. We may ask you to verify your identity before processing your request. There is no charge for exercising these rights in ordinary circumstances.
6. Third-Party Data Sharing
Casumo Casino does not sell your personal data to third parties. We share your data only where strictly necessary, and always on the basis of an appropriate legal ground.
6.1 Categories of Third-Party Recipients
| Recipient Category | Purpose | Legal Basis |
|---|---|---|
| Payment processors | Processing deposits and withdrawals | Contractual necessity |
| Identity verification providers | KYC and age verification | Legal obligation |
| UK Gambling Commission | Regulatory reporting and compliance | Legal obligation |
| Malta Gaming Authority | Regulatory reporting and compliance | Legal obligation |
| Game software providers | Session data required for game operation | Contractual necessity |
| Analytics providers | Platform improvement (anonymised data only) | Legitimate interest |
| Fraud prevention services | Detection and prevention of financial crime | Legitimate interest |
| Marketing partners | Targeted advertising (with your consent only) | Consent |
6.2 International Data Transfers
Where it is necessary to transfer your personal data outside the United Kingdom, Casumo Services Limited ensures that adequate protections are in place, including:
- Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO)
- Reliance on UK adequacy regulations where applicable
- Binding corporate rules where transfers occur within a corporate group
7. Cookies and Tracking Technologies
Casumo Casino uses essential, performance, functional and marketing cookies to operate the platform and improve your experience. A full breakdown of cookies used, their purpose and duration is provided in our dedicated Cookie Policy.
You can manage your cookie preferences at any time through:
- The cookie consent banner displayed on your first visit to the platform
- Your browser settings (to block or delete cookies)
- Your account preferences (for marketing cookies)
Please note that disabling essential cookies may affect the functionality of the platform.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation.
| Data Type | Retention Period |
|---|---|
| Account details | Duration of account + 5 years |
| Transaction and payment records | 5–7 years (UKGC and AML requirement) |
| Identity verification documents | Duration of account + 5 years |
| Responsible gambling records | Duration of account + 5 years |
| Marketing consent records | Duration of consent + 2 years |
| Customer support communications | 3 years |
| Anonymised analytics data | 26 months |
Upon expiry of the applicable retention period:
- Electronic records are securely deleted or irreversibly anonymised
- Any physical documentation is securely destroyed
- Backup copies are purged within the standard backup cycle
- Third-party processors are instructed to delete any shared copies
9. Children and Minors
Casumo Casino services are strictly prohibited to persons under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided personal data or has accessed the platform, we will close the relevant account, delete the associated data and report the matter as required by UKGC regulations.
If you believe a minor has registered on our platform, please contact us immediately at [site_email].
10. Changes to This Privacy Policy
Casumo Casino reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered users by email at the address held on their account at least 14 days before the revised policy takes effect. Continued use of the platform following notification constitutes acceptance of the updated policy.
The current version of this policy is always available at https://casumo-casino-uk.com//privacy-policy. The date at the top of this page indicates when the policy was last revised.
11. How to Contact Us
For any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:
Email: [site_email] Postal address: The Unicorn Centre, Triq Il-Uqija, Swieqi, SWQ 2335, Malta Phone: +44 (0)20 7490 8877
We will acknowledge your enquiry within 5 working days and aim to resolve all formal requests within 30 calendar days.
Escalation to the ICO
If you are not satisfied with our response, or if you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
- Postal address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
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