Casumo Casino is dedicated to ensuring a secure, transparent and responsible gaming experience for every player. On this page you will find a detailed overview of the tools we offer to help you control your gambling activity, guidance on how to spot the signs of problem gambling, and information about confidential support services — both through Casumo and through independent organisations operating across the UK.
If you need immediate assistance, call the National Gambling Helpline: 0808 8020 133 (free, available 24/7).
Casumo Casino's Approach to Player Protection
Our Licensing and Regulatory Obligations
Casumo Casino operates under licences issued by the UK Gambling Commission (Account No. 39265) and the Malta Gaming Authority (Licence No. MGA/B2C/217/2012). These licences require us to uphold rigorous player protection standards that exceed the baseline set by law.
Our responsible gambling programme is underpinned by the following principles:
- Making player protection tools available as standard on every account
- Full compliance with the UKGC's Social Responsibility Code
- Ongoing training for all customer-facing team members in recognising and responding to at-risk behaviour
- Taking proactive steps when account patterns suggest potential harm
- Working alongside established UK gambling support organisations
- Active participation in the GAMSTOP national self-exclusion programme
- Supporting the National Strategy to Reduce Gambling Harms
How We Protect Your Funds
Player balances at Casumo Casino are held in ring-fenced accounts, entirely separate from operational company funds. This safeguard means your money remains protected at all times, irrespective of the company's financial standing, as required by the UKGC.
Financial Controls and Spending Limits
Casumo Casino offers a comprehensive set of financial management tools so you can gamble within boundaries that suit you. Every limit listed below can be activated, modified or reviewed directly from your account at any time.
Deposit Limits
Deposit limits let you restrict the total amount that can be added to your Casumo account over a set timeframe.
| Limit Type | Period | How It Works |
|---|---|---|
| Daily Deposit Limit | 24 hours | Caps the total you can deposit within a single day |
| Weekly Deposit Limit | 7 days | Caps the total you can deposit across a rolling 7-day window |
| Monthly Deposit Limit | 30 days | Caps the total you can deposit across a rolling 30-day window |
How to activate a deposit limit:
- Sign in to your Casumo Casino account
- Go to Account Settings
- Open the Responsible Gambling or My Limits section
- Select Deposit Limit
- Enter your preferred amount and choose the timeframe (daily / weekly / monthly)
- Confirm — the limit is applied straight away
Loss Limits and Wagering Limits
Beyond deposit limits, the following additional controls are at your disposal:
- Loss Limit — restricts the total amount you can lose over a chosen period (daily, weekly or monthly)
- Wagering Limit — restricts the total stake you can place over a chosen period
- Session Time Limit — defines a maximum playing session length, after which you will receive an alert or be logged out automatically
These limits work independently of one another and can all be active on your account at the same time for layered protection.
Changing or Removing Limits
Casumo Casino enforces a compulsory waiting period before any request to raise or remove a limit is processed, in accordance with UKGC rules:
| Action | Effect |
|---|---|
| Reducing any limit | Applied immediately |
| Raising or removing a daily limit | 24-hour waiting period before the change takes effect |
| Raising or removing a weekly limit | 7-day waiting period before the change takes effect |
| Raising or removing a monthly limit | 30-day waiting period before the change takes effect |
This waiting period exists as a protective measure. It prevents impulsive decisions to raise spending limits during an active gaming session.
Tip: We encourage you to set deposit limits as soon as you create your account, before your first session. Even a modest limit acts as an automatic safety net — and you can lower it at any point with immediate effect.
Self-Exclusion and Cool-Off Periods
Short-Term Cool-Off Periods
If you want to step away from gambling temporarily without fully closing your account, a cool-off period lets you pause access for a fixed duration.
| Duration | What Happens |
|---|---|
| 24 hours | Your account is frozen for one day |
| 7 days | Your account is frozen for one week |
| 30 days | Your account is frozen for one month |
| 90 days | Your account is frozen for three months |
While a cool-off period is active:
- Logging in, depositing and placing bets are all blocked
- All promotional and marketing messages are paused immediately
- Your balance and account history are preserved
- The cool-off period cannot be reduced once it has been activated
Long-Term Self-Exclusion
If you believe your gambling is becoming harmful, or if you simply prefer an extended period away, self-exclusion will fully block your access to the Casumo platform.
Self-exclusion periods available:
- 6 months (minimum)
- 1 year
- 3 years
- 5 years
- Indefinite (no fixed end date — the account stays closed unless a formal review is requested after at least 5 years)
Once self-exclusion is activated, Casumo Casino will:
- Block all login attempts to your account with immediate effect
- Transfer any remaining funds to your verified payment method
- Permanently remove you from all marketing and promotional lists
- Reject any request to reopen the account before the exclusion period has elapsed
- Flag the account to prevent any attempt to register a new one
To activate self-exclusion, reach out to our support team via live chat or email at [site_email], or use the option in your account under Responsible Gambling → Self-Exclusion.
GAMSTOP: The UK National Self-Exclusion Service
GAMSTOP is a free, independent self-exclusion service for the United Kingdom. By making a single registration with GAMSTOP, you can exclude yourself from every UKGC-licensed online gambling site and app at once — not just Casumo Casino.
Casumo Casino fully participates in the GAMSTOP programme. If you hold an active GAMSTOP registration, you will be unable to create or use an account on our platform throughout your exclusion.
How to sign up with GAMSTOP:
- Go to gamstop.co.uk
- Choose your exclusion period (6 months, 1 year or 5 years)
- Provide your personal details exactly as they appear on your gambling accounts
- Complete your registration
Signing up is free and takes around five minutes. Your GAMSTOP exclusion will be active within 24 hours.
If you gamble across several platforms, GAMSTOP offers wider and faster protection than excluding yourself with each operator individually.
How to Recognise Problem Gambling
Problem gambling typically develops gradually. It often starts with behavioural changes that are easy to dismiss or justify. Recognising these warning signs — whether in yourself or someone close to you — is a vital first step.
Common Warning Signs
- Spending more on gambling than you can comfortably afford to lose
- Taking out loans, selling belongings or dipping into savings to fund gambling
- Chasing losses — increasing stakes in an effort to win back money already lost
- Using gambling as an escape from stress, low mood or personal problems
- Hiding the true scale of your gambling from family or friends
- Letting gambling interfere with work, education, relationships or daily responsibilities
- Feeling restless, anxious or irritable when you are not gambling
- Making repeated but unsuccessful efforts to cut down or stop
- Playing for longer than you originally planned
- Losing awareness of time or spending during a session
Self-Assessment Questions
If you are uncertain whether gambling is affecting you negatively, consider the following questions with honesty:
- Do I frequently bet with money I cannot afford to lose?
- Have I taken on debt or borrowed money to continue gambling?
- Has gambling created friction or conflict in my relationships?
- Do I need to raise my stakes to feel the same level of excitement?
- Have I tried to reduce my gambling but struggled to do so?
- Do I tend to gamble more when I am feeling stressed, bored or low?
If one or more of these statements rings true, we recommend using the responsible gambling tools available in your Casumo account and reaching out to one of the independent support services listed below.
Independent Support Organisations and Helplines
Casumo Casino partners with the following independent bodies. Every service listed below is free, confidential and accessible to UK residents.
| Organisation | Contact | What They Offer |
|---|---|---|
| GamCare | gamcare.org.uk / 0808 8020 133 | Free counselling, peer support groups and the National Gambling Helpline (24/7) |
| BeGambleAware | begambleaware.org / 0808 8020 133 | Guidance, live chat support and referrals to specialist treatment providers |
| Gambling Therapy | gamblingtherapy.org | Free online support available worldwide, including live chat and community forums |
| Gordon Moody | gordonmoody.org.uk | Residential treatment and intensive therapeutic recovery programmes |
| Gamblers Anonymous UK | gamblersanonymous.org.uk | Peer-led support meetings held throughout the UK |
| Citizens Advice | citizensadvice.org.uk | Free guidance on debt management and financial issues linked to gambling |
| GAMSTOP | gamstop.co.uk / 0800 138 6518 | Free national self-exclusion service covering all UKGC-licensed operators |
The National Gambling Helpline (0808 8020 133) is free to call, operates around the clock, seven days a week, and is run by GamCare.
Getting Help Through Casumo
Our customer support team is trained to help players who are worried about their gambling behaviour. We can assist you to:
- Set up a cool-off period or self-exclusion without delay
- Apply or adjust deposit, loss or wagering limits
- Find appropriate external support services
- Process an account closure request
Get in touch via live chat (09:00–23:00 UK time) or email at [site_email] (24/7). If you contact us outside live chat hours and need urgent help with self-exclusion, please send an email with the subject line URGENT: Self-Exclusion and our team will action your request at the earliest opportunity. For immediate round-the-clock support, call the National Gambling Helpline: 0808 8020 133.
Managing Your Gambling Budget
Responsible gambling means treating gambling as a form of entertainment with a cost — not as a way to make money. The advice below is designed to help you maintain a healthy and sustainable relationship with gambling.
How to Set a Personal Gambling Budget
- Work out your monthly disposable income once all essential costs are covered (housing, bills, groceries, transport, savings and any debt obligations)
- From what remains, decide how much — if anything — you are happy to set aside for entertainment, including gambling
- Use this figure as your monthly deposit limit on your Casumo account
- Accept any losses within this budget as the price of entertainment, not as something to win back
- Never deposit beyond your pre-set budget in an attempt to recover losses
Practical Tips for Staying in Control
- Set your session budget before you start playing — not mid-session or after a losing streak
- Never chase losses — if you have used your session budget, stop; escalating bets to recover losses is the single most common pathway to problem gambling
- Decide on a time limit before each session — and use the session time limit tool to enforce it automatically
- Check your transaction history regularly — your Casumo account provides a complete record of deposits, withdrawals and gameplay; review it at least once a month
- Avoid gambling when you are not in a calm state of mind — stress, grief, anxiety or alcohol can seriously affect your judgement
- Take breaks during longer sessions — step away from the screen at regular intervals
- Keep your gambling funds separate — consider loading a fixed amount onto a dedicated e-wallet and using only that for gambling
Protecting Young People
Casumo Casino is strictly off-limits to anyone under the age of 18. We take this obligation extremely seriously and use several layers of verification to prevent underage access.
Age Verification at Casumo
Every new account is subject to age verification under UKGC licensing conditions:
- Date of birth is collected during registration and checked against official identity records
- Automated electronic age verification is carried out on all new accounts
- Where electronic checks cannot confirm a player's age, the account is suspended until documents are provided
- A valid government-issued photo ID proving the player is 18 or over must be submitted before any withdrawal is processed
Keeping Minors Safe on Shared Devices
If your device is also used by children or young people, we strongly advise the following precautions:
- Do not save your Casumo login details in any browser on a shared device
- Log out of your account fully after every session
- Install parental control software — recommended options include Net Nanny, Qustodio and Bark
- Activate content filtering through your internet service provider to block gambling sites
- Create separate user profiles with age-appropriate permissions on shared computers and tablets
- Check browser history on any device that minors can access
Useful resources on parental controls and online child safety:
- Internet Matters: internetmatters.org
- NSPCC: nspcc.org.uk
- Childline: childline.org.uk
If you suspect that a person under 18 has gained access to a Casumo account, please contact us without delay at [site_email]. We will investigate the matter and take immediate action.
Contact Us
For any question related to responsible gambling, to set up account limits, or to request self-exclusion, please get in touch:
Live Chat: Available 09:00–23:00 (UK time) via https://casumo-casino-uk.com/ Email: [site_email] Phone: +44 (0)20 7490 8877
For immediate, confidential support at any time: National Gambling Helpline: 0808 8020 133 (free, 24/7, operated by GamCare)
18+ only. Casumo Casino is licensed and regulated by the UK Gambling Commission (Account No. 39265). Gambling carries financial risk and may become addictive. Please gamble responsibly. BeGambleAware.org | GamCare.org.uk | GAMSTOP.co.uk